Terms & Policies

 

WHO ARE WE:

As you would expect, Club Sock is committed to maintaining the trust of the visitors to our website and our customers. The following Privacy Policy outlines what information we collect, why we collect it, how we use it and the limited conditions under which we may disclose it to others. We are here to send you awesome socks, not buy or sell data.

COOKIES:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We use a third party, Clicky, to collect standard internet log information and details of visitor behaviour patterns. This helps us work out how many people visit our site and how they engage with it, to help us make it better. This data is anonymised and neither Club Sock nor Clicky can find out the identity of those visiting our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies are used by virtually all websites accessible today.

NEWSLETTER:

As part of the registration process for our newsletter, we collect your name and email address. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by sending us a message via our contact page.

PURCHASING:

When you purchase a subscription, we collect certain data to process that subscription. This includes your name, your mailing address and your payment details. This data is held securely and is held only for the purposes of sending your subscription to you each month. When you purchase a subscription for someone else, please ensure that you have their permission to provide their data to us.

Payment details are encrypted and held by our payment processor, Stripe, who are a market leader in payment processing. Please see Stripe’s Privacy Policy for more details.

FULFILMENT:

We use a separate company to process and fulfil orders. To enable this to work, we must pass your name and address to them so that they can process the order. The information is transferred through a secure portal and is used by the fulfilment company only for the purposes of dispatching the order – they are not passed any contact details and have their own policy stating that data provided is used only for fulfilment purposes.

Access to your information

You are entitled to view, amend or delete the personal information that we hold. If you would like to do so, please send us a message using our contact page.

 

This policy was implemented on 25 May 2018 and is subject to periodic review.

TERMS & CONDITIONS:

Welcome to Club Sock! The following terms of use govern your use of our site and our products. These terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
Website Access
1.1 It is not necessary to register with us in order to use most parts of this Website.

Use of website
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime
1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor Provided Material
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Links to and from other websites

1.8 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.9 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.10 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimer
1.11 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.12 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Club Sock subscriptions

1.16 Club Sock offers pay monthly subscriptions which entitle you to receive a set product at regular intervals  (as described in the product specific page). Subscriptions will be billed monthly until cancelled. There are no sign up fees.

1.17 You are free to cancel your subscription within 48 hours of the next billing date. For more information see our Cancellation Policy.

1.18 Club Sock reserves the right to cancel your subscription at any point.

1.19 Club Sock also offers pay upfront subscriptions which entitle you to receive a set product at regular intervals  (as described in the product specific page). A set fee is charged at purchase and no further payments are required.

1.20 At the sole discretion of Club Sock, you may end your subscription early and will be refunded pro rata for the unused months remaining on the subscription.

1.21 Club Sock reserves the right to cancel your subscription at any point.

1.22 In the unlikely event that Club Sock ceases to trade, you will be refunded any outstanding months on your subscription, or we will continue to fulfil the subscription.

Use of voucher codes

1.23 Occasionally Club Sock may issue voucher codes to entitle customers to special offers on our products.

1.24 Voucher codes cannot be exchanged for cash and have no cash value.

1.25 Voucher codes must be used at point of sale. Voucher codes cannot be applied after the purchase has been made.

1.26 Club Sock reserves the right to cancel orders that abuse the voucher code system.

Law and Jurisdiction
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

DELIVERY, RETURNS AND CANCELATIONS:

Delivery

We want your experience here at Club Sock to be as easy as possible. Postage on all of our products is 100% FREE. It’s as simple as that. We use Royal Mail to send our socks, and they are carefully packaged to ensure they will fit through any standard letter box. You do not need to wait in for your socks.

Not arrived?

Please allow a week from the date of your payment for your socks to arrive. If they haven’t arrived by this time, please send us a message and confirm your postage address in the message. We’ll do our best to resolve the situation as quickly as possible. Our parcels contain return addresses, so if parcels are undeliverable they will be returned to us. If this happens, we’ll be in contact right away.

 

 

Returns

Faulty socks –Our socks are quality checked before being delivered to you to ensure that you only receive quality socks. Occasionally quality defects may slip through and if so we will be more than happy to exchange. Just get in contact with us and we will give you details of what happens next. Returns postage on faulty socks will be on us.

Other returns – Due to the nature of Club Sock, subscribers rarely know what socks they will receive before opening the package – this is part of the fun! For this reason, it is simply not viable for us to accept unwanted socks as returns. We urge you to try the socks on and give them a go. You may end up loving them!

 

 

Cancellation

As a monthly subscriber you have every right to cancel your subscription. We give have two easy ways to do this:

  1. Head over to My Account and log in. Simply click ‘cancel’ next to the subscription you wish to cancel.

  2. Send us a message on our contact page, or over social media, and we’ll get it cancelled for you. We may need to confirm a few details first to make sure the correct subscription is cancelled!

You’ll need to cancel at least 48 hours before your next subscription instalment is due for payment.

 

As a pay upfront customer, you may cancel your subscription and obtain a partial refund for unused months on your subscription. To do this you will need to contact us so we can process the refund manually. Please let us know at least 48 hours before your next socks are due to be shipped. You will be refunded pro rata for the unused months.

 

 

If you have any questions about delivery, returns or cancellations please get in contact. We would love to hear from you!